About Us

About Us

Welcome to the online store of pinepylon (hereinafter referred to as “we,” “us,” or “our”). We focus on offering carefully selected products and a convenient online shopping experience. All transactions are completed exclusively through our online platform, and we do not operate any physical retail locations.

Our goal is to ensure that every customer experiences transparency, clarity, and reliability throughout the entire process — from browsing products and placing orders to delivery and after-sales service. To achieve this, we strive to provide detailed product information, clear pricing explanations, and easy-to-understand service policies, so you can make informed purchasing decisions with confidence.

In our operations, we place strong emphasis on compliance and security. All payment, logistics, and data processing procedures are carried out in accordance with applicable regulations, and we take reasonable measures to safeguard your personal information and transaction security.

Through pinepylon, you can easily browse products, place orders, track shipments, request returns or exchanges, and contact customer support. We aim to make every shopping experience smooth and straightforward, and we provide support whenever reasonably possible.

If you would like to learn more about our services or have any questions during your shopping process, please contact us using the details below:

Address: 2107 LUNCEFORD LN SW, LILBURN, GA, 30047-4754, US
Customer Service Phone: +1 (706) 503-9026
Customer Service Email: agenthelp@pinepylon.com

Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:30 (Australia time)