Contact Us

Contact Us

If you encounter any issues while shopping or using our services, you may contact the pinepylon (hereinafter referred to as “we,” “us,” or “our”) customer support team at any time. We provide multiple contact channels to make it convenient for you to inquire about orders, payments, returns and exchanges, and other service-related matters.

When contacting us, please provide your order number, payment confirmation, or other relevant details where possible. This helps us verify your case more quickly and provide accurate assistance.

Contact Address:
2107 LUNCEFORD LN SW, LILBURN, GA, 30047-4754, US

Customer Service Phone:
+1 (706) 503-9026

Customer Service Email:
agenthelp@pinepylon.com

Online Service Hours:
Monday to Friday, 9:00–12:00 and 14:00–18:30 (Australia time)

During your inquiry, we will do our best to provide clear guidance and necessary information to help you understand your order status, refund or return procedures, and other related services.