Privacy Policy
Welcome to pinepylon (hereinafter referred to as “we” or “us”) online store. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, place orders, and make payments. It complies with Australian law, GDPR standards, and relevant Western European regulations.
1. Scope of This Policy
This policy applies to your entire interaction with the website, including browsing products, placing orders, making payments, and using our services.
By using our website or related services, you acknowledge and accept the terms of this policy.
2. Information Collection and Cookies
We use Cookies and similar technologies to support website functionality, enhance browsing experience, analyze visitor behavior, and optimize service presentation.
Cookies typically record access time, page views, and device type, and do not contain full payment information or sensitive data.
On your first visit, the system will request consent for Cookies; your choice may affect certain functionalities.
3. Use and Sharing of Information
Collected information is primarily used for order processing, payment verification, logistics arrangements, and after-sales communication.
When necessary, we may share some information with logistics carriers or payment providers to complete order delivery or transaction verification.
We do not share your information with unrelated third parties or use it for unauthorized purposes.
4. Data Storage and Cookies Management
Personal information is securely stored for a reasonable period and used only for completing orders and related services.
Cookies are used with your consent to analyze and improve user experience.
You can manage or delete Cookies through your browser settings, though some website functions may be affected.
5. User Rights
Within applicable scope, you have the following rights:
Access and Inquiry: Understand what personal information we store and how it is used.
Correction: Update incomplete or inaccurate information.
Deletion: Request removal of information that is no longer necessary.
Withdraw Consent: Revoke authorization for newsletters or marketing communications at any time; this will not affect the legality of previously processed data.
You can exercise these rights by contacting us using the information below.
6. Legal Basis for Data Processing
Under GDPR and Australian regulations, we process personal information in the following cases:
Contract Performance: To complete orders and deliver products or services.
Explicit Consent: With user authorization, for newsletters and service notifications.
Legal Obligations: For tax, accounting, or regulatory compliance.
Legitimate Interests: To optimize website experience, improve service quality, and prevent potential fraud.
7. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Address: 2107 LUNCEFORD LN SW, LILBURN, GA, 30047-4754, US
Customer Service Phone: +1 (706) 503-9026
Customer Service Email: agenthelp@pinepylon.com
Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:30 (Australia GMT time)
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