Payment Methods

Payment Methods

Welcome to the online store of pinepylon (hereinafter referred to as “we” or “us”). This Payment Methods policy explains the available payment options, payment security, order charges, and exception handling procedures, to help you understand the relevant details when placing an order.

1. Accepted Payment Methods

• We only accept Visa and MasterCard payment cards.

• All transactions are settled in Australian Dollars (AUD).

2. Payment Security

• All payments are processed through secure payment channels to ensure transaction safety.

• We do not store your full card number, expiration date, or security code. Payment details are processed directly by banks or payment institutions.

• Your payment information is used solely for completing your order and will not be used for other purposes.

3. Order Charges

• The total order amount consists of the product price and shipping fee.

• All listed prices include applicable taxes (including Australian GST). No additional taxes or duties are required at checkout.

• You can review a clear breakdown of all charges before placing your order.

4. Payment Exception Handling

• If a payment fails or an error occurs, please first verify that your card details and available balance are correct.

• If the issue continues, contact our customer service team and provide your order details for assistance.

• Payment issues may be caused by bank or payment system errors; we will assist within a reasonable scope.

5. Disclaimer

• We are not responsible beyond reasonable limits for delays caused by bank processing times or payment system issues.

• Please ensure your card information is accurate to avoid payment failures or delays.

• Issues caused by uncontrollable external factors will be handled based on actual circumstances.

6. Contact Us

If you experience any payment issues or have questions about payment methods, please contact us:

Address: 2107 LUNCEFORD LN SW, LILBURN, GA, 30047-4754, US
Customer Service Phone: +1 (706) 503-9026
Customer Service Email: agenthelp@pinepylon.com

Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:30 (Australia GMT time)