Order Cancellation Policy

Order Cancellation Policy

Welcome to pinepylon (hereinafter referred to as “we” or “us”) online store. This Order Cancellation Policy explains how orders can be canceled under different circumstances, the related procedures, and refund arrangements, helping you understand the process and important considerations.

1. Eligibility for Order Cancellation

• Orders placed within the last 48 hours and not yet shipped can generally be canceled directly.

• Orders placed over 48 hours ago or already in the shipping process cannot be immediately canceled. Such orders can be handled through the returns and refunds process once delivered.

• For detailed return conditions and procedures, please refer to our Returns & Exchanges Policy page.

2. Order Cancellation Procedure

• Contact our team via customer service email or phone and provide your order number, payment proof, and reason for cancellation.

• Our customer service team will verify the information and notify you of the outcome and any subsequent refund arrangements once approved.

• This process is designed to simplify the steps while ensuring accuracy.

3. Refund Process

• Refund Method: Approved refunds will be returned to the original payment card (Visa or MasterCard) used for the order.

• Expected Timeframe: Depending on the bank, refunds typically take 3–5 business days to appear.

• If the refund has not arrived within the expected timeframe, please contact customer service for assistance.

• For more details, please refer to our Refund Policy.

4. Contact Information

If you encounter issues during order cancellation or refund processes, please contact us:

Address: 2107 LUNCEFORD LN SW, LILBURN, GA, 30047-4754, US
Customer Service Phone: +1 (706) 503-9026
Customer Service Email: agenthelp@pinepylon.com

Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:30 (Australia Time)