Additional Legal Statement

Additional Legal Statement

Welcome to the online store of pinepylon (hereinafter referred to as “we” or “us”). This Additional Legal Statement explains the operational standards and important notes related to transactions, shipping, taxation, and services, so that you can better understand your rights and responsibilities when shopping and using our services.

1. Business Transparency

• We strive to present product information, pricing, and service descriptions clearly and in an easy-to-understand manner on our website.

• Order procedures and cost details are available for review before checkout, with no hidden charges or undisclosed terms.

• If any information is updated or adjusted during a transaction, we will ensure that you can access the latest details in a timely manner.

2. Business Nature and Shipping Arrangements

• We sell products exclusively through online channels and do not operate any physical retail locations.

• After an order is placed, shipment will be arranged based on inventory availability and processing procedures.

• If items are out of stock or processing is delayed, we will make reasonable efforts to notify you using your provided contact details.

3. Customs and Tax Compliance 

• All listed prices include applicable Australian GST, and no additional taxes are required from customers.

• We use the DDP (Delivered Duty Paid) shipping model to ensure that no extra duties or customs charges are payable upon delivery.

• Shipping and declaration procedures follow applicable tax and customs regulations to maintain compliance with local laws.

4. Right of Withdrawal and Refunds

• After receiving the goods, you may request a return or exchange within 30 days, without providing a reason.

• Detailed procedures and conditions are available in our Return & Exchange Policy and Refund Policy.

• Returned items should be kept in good condition prior to being sent back to ensure smooth refund or exchange processing.

5. Payment and Data Security

• We only accept Visa and MasterCard payments, processed through secure payment channels.

• Payment information is not stored in our systems, helping ensure transaction security.

• Payment data is used only for order settlement, logistics arrangements, and service communication, and not for other purposes.

6. Warranty and Service Scope

• We aim to ensure product information is accurate, but descriptions do not constitute performance guarantees.

• We provide necessary support and guidance for order processing, logistics, and after-sales service.

• For delays, logistics exceptions, or operational issues, we will assist within a reasonable scope.

7. Complaints and Contact

If you encounter any issues or wish to submit feedback or complaints, please contact us:

Address: 2107 LUNCEFORD LN SW, LILBURN, GA, 30047-4754, US
Customer Service Phone: +1 (706) 503-9026
Customer Service Email: agenthelp@pinepylon.com

Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:30 (Australia GMT time)

8. Dispute Resolution

• We comply with Australian law and reference GDPR-related standards in handling data and service matters.

• Any disputes related to transactions, services, or policies will be handled under the Australian legal framework.

• We reserve the right to update this statement and related policies and will provide notice of significant changes when required.