Shipping Terms
Welcome to pinepylon (hereinafter referred to as “we” or “us”) online store. The following Shipping Terms outline delivery coverage, processes, schedules, and related considerations for orders shipped within Australia. This information is intended to provide clear guidance during your shopping and delivery experience.
1. Delivery Coverage
We currently provide delivery services to all regions within Australia.
Delivery outside Australia is not supported at this time. Please ensure your shipping address is within Australia before placing an order.
2. Shipping Fees
Orders totaling AUD 60 or more (including AUD 60) qualify for free shipping.
Orders below AUD 60 incur a shipping fee of AUD 4.99.
The shipping fee will be clearly displayed on the checkout page and automatically added to your order total.
3. Cut-off Time and Order Processing
Our order processing is based on business hours: 8:00 – 18:00 (Australia GMT time).
Orders placed before 18:00 will begin processing on the same day.
Orders placed after 18:00 will begin processing on the next business day.
Orders placed during weekends or holidays will be processed on the next business day.
4. Order Handling Time
Orders typically require 1–3 business days for processing, including verification, packaging, and handover to the logistics carrier.
Once processing is complete, the order will enter the shipping phase.
5. Estimated Delivery Time
From the date of shipment, the estimated delivery period is 6–15 business days.
Delivery times may vary due to the logistics carrier, weather conditions, or other uncontrollable factors.
6. Logistics Carriers
We may use the following carriers for delivery:
SEUR
Redur Spain
MRW
Australia Post
PackLink
After placing an order, you will receive carrier information to track your shipment.
7. Order Tracking
After completing your order, you will receive a confirmation email containing:
Order number
Payment invoice
Logistics carrier information
To track your order in real-time, visit the “Order Tracking” page on our website and enter your email address or phone number along with the corresponding order number.
8. Responsibility Statement
Product Damage or Loss: If the product is damaged or lost during transportation, please contact us as soon as possible and provide your order information and details of the issue.
Shipping Changes or Cancellations: After dispatch, shipment arrangements may be influenced by carrier processes and cannot be arbitrarily modified or canceled.
Shipping Address Responsibility: Ensure your shipping address is complete and accurate. We are not responsible for failed deliveries due to incorrect address information.
9. Receipt Instructions
Inspect the packaging and product condition upon delivery. If there are visible issues, record and photograph them at the time of receipt.
Keep the delivery receipt and order information for future reference or communication if needed.
10. Contact Information
For questions regarding shipping, logistics, or order-related matters, please contact us:
Address: 2107 LUNCEFORD LN SW, LILBURN, GA, 30047-4754, US
Customer Service Phone: +1 (706) 503-9026
Customer Service Email: agenthelp@pinepylon.com
Online Hours: Monday to Friday, 9:00–12:00 and 14:00–18:30 (Australia GMT time)
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